Privacy Policy / गोपनीयता नीति

1. Information We Collect / हम जो जानकारी एकत्र करते हैं

When you use our bike servicing and washing services, we may collect the following information:

• Personal Information: Name, phone number, email address
• Vehicle Information: Bike model, registration number, service history
• Booking Information: Service type, preferred date and time
• Payment Information: Transaction records (stored securely)
• Communication Records: Messages via WhatsApp, calls, or forms

हम आपकी व्यक्तिगत जानकारी जैसे नाम, फ़ोन नंबर, बाइक मॉडल और सेवा विवरण एकत्र करते हैं।

2. How We Use Your Information / हम आपकी जानकारी का उपयोग कैसे करते हैं

We use your information to:

• Process and manage your service bookings
• Contact you regarding your bike service appointments
• Send service reminders and maintenance tips
• Improve our service quality
• Maintain service records for warranty purposes
• Process payments and issue invoices

हम आपकी जानकारी का उपयोग बुकिंग प्रोसेस करने, आपसे संपर्क करने और सर्विस की गुणवत्ता बढ़ाने के लिए करते हैं।

3. Data Storage and Security / डेटा स्टोरेज और सुरक्षा

We take data security seriously:

• Your data is stored securely and protected from unauthorized access
• We use industry-standard security measures
• Payment information is processed through secure channels
• We retain your data only as long as necessary for service purposes
• Your data is never sold or shared with third parties for marketing

आपका डेटा सुरक्षित रखा जाता है और किसी तीसरे पक्ष को नहीं बेचा जाता।

4. WhatsApp Communication / व्हाट्सएप संचार

When you book services via WhatsApp:

• Your message is sent directly to our business number (+91 9824829752)
• We use WhatsApp to confirm bookings and send updates
• Your WhatsApp contact is stored only for service communication
• You can opt-out of WhatsApp communication at any time

5. Cookies and Website Analytics / कुकीज़ और वेबसाइट विश्लेषण

Our website may use cookies to:

• Improve user experience and website performance
• Remember your preferences
• Analyze website traffic (anonymously)

You can disable cookies in your browser settings, though some features may not work properly.

6. Your Rights / आपके अधिकार

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent for data processing

आप अपना डेटा देखने, सुधारने या हटाने का अनुरोध कर सकते हैं।

7. Third-Party Services / तृतीय-पक्ष सेवाएं

We may use third-party services such as:

• WhatsApp Business (Meta)
• Google Maps (for location services)
• Payment gateways (for secure transactions)

These services have their own privacy policies, and we recommend reviewing them.

8. Children's Privacy / बच्चों की गोपनीयता

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy / इस नीति में परिवर्तन

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

हम समय-समय पर इस नीति को अपडेट कर सकते हैं।

10. Contact Us / हमसे संपर्क करें

If you have any questions about this Privacy Policy, please contact us:

• Phone: +91 9824829752
• WhatsApp: +91 9824829752
• Address: W96H+8X3, Bhalka, Bhalpara Part, Somnath, Gujarat 362268